Reach support

Jetsetspins Casino: contact us when you need a hand

Reach our team by live chat, e-mail or phone, with someone on hand 24 hours a day, 7 days a week.

Get in touch MGA licensed, eCOGRA certified

Paid out today

461,892 £

1,625 Players in the lounge

MGA/B2C/649/2009, independently audited by eCOGRA and Gaming Laboratories International

Average payout time 30 minutes, up to £39,000 per transaction

256-bit AES encryption securing all transactions and personal information

Pick the quicker route

Jetsetspins Casino keeps three doors open

By the end you will have picked the route that fits your question and your patience.

Slow session, fast reply

Live chat suits a quick question about a bonus, a game or a stalled deposit, and it is answered in around five minutes at any hour, before or after a session.

Start chat

A reply you can keep

E-mail [email protected] carries anything that needs a paper trail, such as a limit change or an account query, and a reply usually lands within four hours.

Write to us

Call us and hear a person

Call +44 20 7349 7558 (GMT) when you want a voice on the line, and a colleague normally picks up inside two minutes for anything urgent or tangled.

Call us

Support that speaks your language

Reach us in your own language and hours

One worry this clears: that our clock, language or guard dogs are not yours.

Reaching us

UK phone line+44 20 7349 7558

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

E-mail our team[email protected]

Who watches over us

Supervisory authorityMalta Gaming Authority, MGA/B2C/649/2009

Hearing you

Problem gambling helpGamCare, BeGambleAware, GAMSTOP

Before it spirals, after a single call

When a session starts feeling less like fun, help does not have to come from inside the casino. Three organisations working across Britain and beyond offer free, confidential advice, practical tools and blocking software, all built for people like you.

GamCare. Offers free, confidential advice and treatment referrals for anyone in the United Kingdom worried about their gambling, their own or somebody else's.

BeGambleAware. Runs the national awareness campaign, with practical advice, self-assessment tools and a route into local support services.

GAMSTOP. Provides the self-exclusion scheme that blocks you from gambling sites and apps licensed in Britain for a set period.

Queue routing

Which address fits what you are asking

Sorting questions before they arrive is how our small team keeps replies inside the times promised.

Your account

General support, any question[email protected]

Document verification (KYC)[email protected]

Your money

Deposits and withdrawals[email protected]

Everything else

Complaints, first stop[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Right Now, Who Is Behind It

Know whose hands hold your account

This block settles the name, address and licence behind every spin you take here.

Company

Legal nameJetsetspins Casino Ltd.

Company numberC-46609 (Malta)

Registered addressLevel 4, Portomaso, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/649/2009

Written Contact

Support e-mail[email protected]

Never A Closed Desk

How long before someone answers me?

That worry about being left hanging overnight is the one this block removes.

Live Chat

Live chat hours24 hours a day

Chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 7349 7558

Phone waiting time2 minutes

Answers, plain and quick

Read this before you call

You will have your next step clear, whether it is a message, a call or a complaint.

accountWhy do they need my email before looking at my account?+

A name on the account plus the email address you registered with is enough for us to find you. Never send your password, because support will not ask for it and cannot use it. Anything else can wait until we have confirmed who you are.

accountWhy is the Malta Gaming Authority the one named on the site?+

Jetsetspins Casino Ltd. holds licence MGA/B2C/649/2009 from the Malta Gaming Authority, granted back in 2009. That licence keeps us accountable to a regulator with published standards on player funds, fair play and complaints.

accountWhat happens when the first answer does not satisfy me?+

Say so calmly and the reply moves up a level inside the team. A written complaint goes to [email protected] and gets a full reply, and if the outcome still feels wrong the matter can go to the Malta Gaming Authority.

accountWhere do I turn at three in the morning?+

Our team is here 24 hours a day, 7 days a week, in GMT, so a Saturday night and a Christmas morning both reach a person. Live chat typically answers in five minutes, and the phone in two.

accountWhat if I decide to close my account for good?+

Ask support in live chat and the request is passed on the same day. Once closed, the account stays closed, so reopen it only if you are sure that is what you want.

accountWhy does verification take longer than a withdrawal?+

Most checks finish within 52 hours once photo ID, proof of address and a card image are in. Sending clear photographs first time round is the reason some files clear far sooner.

A Fair Hearing, Guaranteed

The route a complaint takes

Use this route at the point where a normal answer has left you short.

Not a chat, a file

Put your account e-mail, the dates involved and what you expected into one message to [email protected]. A record opens the moment it lands.

A written answer in hours

Back comes a written answer from the team, usually within four hours. Read it closely and reply on the same thread if a detail looks wrong.

Before the final word

Should the outcome still feel unjustified, ask for the case to move up to a senior handler. That review looks at the same facts with fresh eyes.

Past us, to the regulator

Malta Gaming Authority stands as the last stop once our own process ends. The regulator hears disputes about a licence it grants and can act on them.

Gather these and skip the back-and-forth

Keep these five details close and the first reply can usually solve it outright.

Registered e-mail address
Screenshot of the error or receipt
Payment method and last four digits
Photo ID and proof of address
Times and dates of the issue